1. Can I customize my watch before ordering?
Yes! You can preview your custom name on the dial and your case back engraving text before placing your order. Our live custom preview tool helps you see exactly how it will look.
2. What parts of the watch can I customize?
For our customized collection, you can enter a name or short text for the dial and custom text/dates for the case back engraving. If you prefer a completely clean, unbranded look, you can explore our minimalist No Label collection.
3. Do you ship internationally?
Yes, we ship to all cities across India and to select international countries worldwide.
4. Is shipping free?
Yes! We are proud to offer Free Standard Shipping on all orders, both for domestic deliveries within India and for our available international destinations. There are no hidden handling fees at checkout.
5. Will I have to pay international customs or import taxes?
For international orders outside of India, your package may be subject to local import duties, VAT, or customs clearance fees levied by your country’s government upon arrival. Timebond Watches does not cover or pay for these charges; they are the sole responsibility of the recipient.
6. Do you offer Cash on Delivery (COD)?
No, Cash on Delivery is not available. Because our watches are crafted and hand-assembled to order based on your specifications, we only accept secure, prepaid orders.
7. Is online payment safe?
Yes, completely secure. We use trusted international payment gateways that support fully encrypted transactions, ensuring your credit card, debit card, or net banking details are safe at all times.
8. Can I cancel or return my order after placing it?
Because all of our timepieces (including both our customized creations and our No Label series) are carefully built and hand-assembled to order, all sales are final. We are unable to accept returns, exchanges, or cancellations once your order is confirmed.
9. What if my watch arrives damaged or has a mistake?
If your watch arrives genuinely damaged during transit, features a manufacturing defect, or if we made an error with your requested customization, we will absolutely make it right. Please email us at support@timebondwatches.com within 3 days of delivery with your order number and clear photos/videos of the issue, and we will arrange a swift resolution or replacement.
10. How do I track my order?
The moment your order leaves our assembly facility, a tracking number and courier link will be automatically shared with you via email so you can monitor your shipment’s journey in real-time.
12. Who can I contact for help?
You can reach our dedicated support team at support@timebondwatches.com. We typically review and respond to all inquiries within 1 business day.
